Terms of service

Terms of Service

Promixa Life Sciences
Effective Date: 01/01/2025

Welcome to Promixa Life Sciences! These Terms of Service ("Terms") govern your use of our website (www.promixalife.com) and services. By accessing or purchasing from our store, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. General Terms

✅ You must be at least 18 years old or have parental consent to use our website.
✅ You agree to use our website only for lawful purposes and not for fraudulent activities.
✅ We reserve the right to refuse service, cancel orders, or terminate accounts if we suspect violations of these Terms.

2. Products & Orders

🔹 Product Availability: We strive to keep our inventory updated, but we do not guarantee stock availability at all times.
🔹 Pricing: Prices are subject to change without prior notice. We are not responsible for errors in pricing.
🔹 Order Acceptance: We reserve the right to cancel or refuse any order at our discretion, including cases of pricing errors or suspected fraud.
🔹 Modifications: We may modify or discontinue products at any time without liability.

3. Payments

💳 We accept payments via credit/debit cards, bank transfers, JazzCash, EasyPaisa, and other payment gateways.
💳 All transactions are processed securely, and we do not store your payment information.
💳 If a payment fails or is suspected to be fraudulent, we reserve the right to cancel the order.

4. Shipping & Delivery

🚚 Free shipping is available across Pakistan.
🚚 Orders are typically processed within 2 business days and delivered within 2 to 4 days depending on the location.
🚚 We are not responsible for delays caused by third-party couriers, customs, or natural events.
🚚 If your order is damaged during delivery, please report it within 7 days for a resolution.

5. Returns & Refunds

🔄 Returns are accepted within 7 days if the product is unused and in original packaging.
💰 Cash refunds are provided in case of a mishap (e.g., damaged or incorrect product).
📞 You must contact promixa.info@gmail.com to initiate a return request.

For full details, please see our Return & Refund Policy.

6. Intellectual Property

🛡️ All content, logos, images, and trademarks on this website belong to Promixa Life Sciences and cannot be copied or used without permission.

7. Limitation of Liability

⚠️ We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.
⚠️ We do not guarantee that our website will always be error-free or uninterrupted.

8. Changes to These Terms

📢 We reserve the right to update these Terms at any time. Changes will be posted on this page with the Effective Date.

9. Contact Information

📧 Email: promixalife@gmail.com
📞 Phone: +923471194950
📍 Address: Green Valley Road, Bani Gala,Islamabad

By using our services, you agree to these Terms of Service. Thank you for shopping with Promixa Life Sciences!